Day of the Dead Pets · Refunds
Refunds and the current payment status.
Prelaunch review Accounts and private photo uploads are open. New generation is paused during review. Approved-video downloads are available; checkout is not open.
Effective 20 October 2026 · Accounts and private photos available
No payments are open today
This is a Prelaunch review landing page. We are not accepting payments, and there is no checkout or paid generation available here. Please do not send payment details by email.
Our intended launch policy
When purchases become available, we intend to accept refund requests within three calendar days of payment and process requests within seven calendar days of receipt. We will tell you the outcome or any information needed to resolve the request. The final policy and supported purchase options will be displayed before checkout opens.
To request help with a future purchase, email support@dayofthedeadpets.com with the order reference, the email used for the purchase, and a brief description of the problem. Do not include a full card number, security code, or account password.
Approved refunds will be returned through the original payment method where supported. Your bank or payment provider may take additional time to show the refund after it is processed.
Problems and applicable rights
Contact us promptly about an unauthorized or duplicate charge, a missing result, or a failed purchase. The three-day request window does not limit any refund or other consumer rights that apply by law. We will not describe a refund as completed until the payment provider confirms the relevant result.