Contact river
A question, or a memory
to make room for?
Prelaunch review Accounts and private photo uploads are open. New generation is paused during review. Approved-video downloads are available; checkout is not open.
The project is operated by river. If you have a question about the planned service or feedback about what would make a thoughtful pet memorial, you can write to:
Private photo uploads are available inside your account. Generation and payments remain closed. Do not email pet photos, card information, passwords, or sensitive personal details. There is no automated email signup or support form on this page.
For a future order question, include the order reference and a brief explanation without card details. We have not set a general support response-time guarantee.