Where Is My Pet Memorial Video? Review, Private Access and Downloads

What should I do after paying?

Payment buys generation credits; it does not automatically create a video. Use these steps to check what needs to happen next:

1. Return through your original access. Open Your memorials with the account or guest link used for the purchase. Keep your order reference for support.
2. Check your photo's review progress. Every uploaded photo needs manual approval before generation. A successful upload alone does not mean the photo is approved.
3. Submit the video after photo approval. Select your approved photo and paid order, consent to sharing the photo with RunningHub, and choose Create video. The service uses MiniMax H3 through RunningHub and is independently operated.
4. Return to check progress and review. A request may wait in the processing queue. Once generation finishes, river reviews the complete output before releasing it. A finished supplier task alone does not make a video downloadable.

The content policy explains why unreviewed, rejected or unverifiable results are withheld.

How long does manual review take?

River's operating target is a first check within two business days, followed by a further account-status update within seven business days if the issue remains unresolved. Business days follow Asia/Shanghai time, Monday through Friday, excluding public holidays in mainland China.

These are review and update targets, not a guaranteed completion date. A paid request can also wait when processing, funding or storage is temporarily unavailable. Check Your memorials for progress. If you need help understanding a delay, contact support with your order reference rather than placing another purchase to try to advance the existing request.

Will I receive a completion email?

Automated completion emails are currently disabled. Return to Your memorials to see whether the video has been approved and released. An empty inbox does not establish that generation failed or that your order is missing.

Your contact email also does not grant access to an order. Guest access depends on the private link saved before checkout; a username account uses its login credentials.

How do guest links and downloads work?

The saved guest link can restore access to your own orders and videos on another device. Anyone who has the link can access those records, so store it privately and keep it out of public posts and support messages.

An approved result has private playback and a download button in Your memorials. Photos and completed videos have a seven-day availability window. The video window starts when the completed output is stored; manual review does not restart it. Download promptly once the result is released, and open your saved copy to confirm it works. Returning to view a file does not extend its storage window.

The seven-day media window does not mean all records are deleted after seven days. Account, payment, moderation and support records have separate retention purposes, and suppliers operate their own systems. The Privacy Policy explains these distinctions.

What happens if generation fails?

A confirmed generation failure, or an undeliverable rejected paid output, returns the credits spent on that job once. If supplier acceptance is uncertain, the request is held for investigation without an automatic second paid submission. A delay alone is not confirmation of failure.

Returned credits and cash refunds are separate. To request a cash refund, email support@dayofthedeadpets.com within three calendar days of payment, including your order reference and reason. Requests are processed within seven calendar days of receipt; bank or payment-provider posting may take longer. See the Refund Policy for the terms, including mandatory consumer rights.

Common access and delivery questions

I lost my guest link. Can you email me a replacement automatically?

There is no automatic email recovery for guest access. Contact support with your order reference or payment-provider receipt. Email alone does not prove ownership, and appropriate verification is required before an order can be changed.

My download is unavailable. What should I check?

Return through your original account or saved guest link and check the video's progress. Review may still be pending, or the media window may have expired. For help, provide the order or video reference and the message you see. Do not send passwords, private links, card details or pet photos. Contact support.

Does the three-credit pack deliver one longer video?

Each credit covers a separate, approximately five-second silent clip. The three-credit pack does not include a fifteen-second edited film. One credit costs $4.99 USD; the three-credit pack costs $9.99 USD. See current package details.